The technology used by your contact center greatly ipacts the quality of every contact – from the way your calls, chats, and emails are handled at the very first point of contact to the way your data is collected. CallStars employs the premier Avaya Contact Center Server.
As integral components of the Avaya Aura™ Architecture, Avaya Servers and Media Gateways, powered by Avaya Aura™ Communication Manager, provide highly flexible, scalable, and standards-based building blocks that can be mixed and matched to create customized solutions. The Avaya line of servers provides a robust application platform based on industry-standard operating systems to support distributed IP networking and centralized call processing across multi-protocol networks. These servers are available as an integrated solution with other servers or can operate independently.
Avaya servers have the following features and benefits:
• Redundant, survivable call processing and media processing supports crucial business continuity
• Standards-based computing supports Linux operating system
• Distributed survivable IP networking supports campus, global multi-site, and branch environments
• Centralized call processing distributed across multi-protocol networks support a highly diversified network architecture
• Multiple media server options, inlucding integrated or stand-alone configurations, based on Pentium class processing capabilities.
IT Team
Thousands of calls, chats, and emails run through our contact centers on a daily basis. Managing these is an important task and crucial to maintaining high levels of quality for our clients. Any call center can buy the best technology on the market, but it is the people behind this technology that deliver the results you are looking for.
The CallStars IT staff is made up of a variety of industry experienced professionals, all experts in the telecommunications field. This talented team allows us to provide customized applications to any of our clients requiring more than cookie-cutter type of applications. Our philosophy is if you can dream it, we can build it.
